Offer optional value clearly
Customer add-ons and protection products
Present the right optional protection at the right moment, preserve the customer's decision and keep coverage connected to the originating vehicle, parts and invoice.
VMOTEK treats an add-on as a customer choice—not a mandatory fee and not ordinary repair labor. A shop creates a versioned definition, defines which parts, services, vehicles or locations make it eligible, and publishes written terms. Eligible offers appear on estimates and work orders. The customer can accept or decline each offer, and accepted protection carries forward once to the invoice. Coverage, fulfillment, cancellation and credit evidence remain traceable after the sale.
The problem
Protection products become risky when they are only description lines.
A generic line can collect money, but it cannot reliably explain why the offer appeared, which tire or component is covered, what terms were accepted, whether it was fulfilled, or how a later credit should be calculated.
- Advisors offer protection inconsistently or forget it entirely.
- A mandatory environmental fee is confused with optional coverage.
- Accepted coverage is copied manually and charged twice during document conversion.
- A claim or cancellation cannot be tied back to the original covered item and terms.
Common examples
Add-ons customers already recognize
Use these as practical starting points. Each shop controls the name, price, eligibility, written terms and credit policy before publishing an offer.
Road-hazard tire protection
Offer repair or replacement protection when eligible tires are quoted. The accepted coverage stays tied to the tire lines, vehicle, mileage, terms and originating invoice.
Example: $24.99 per eligible tire
Tire replacement certificate
Sell a defined replacement benefit for covered damage, with an expiration period, mileage limit and manager-review or prorated credit policy.
Example: 10% of the covered tire price
Lifetime tire-care plan
Bundle optional rotation, balancing and pressure-check benefits into a customer-facing protection product without confusing them with the installation service itself.
Example: $69.00 per vehicle
Wheel and rim protection
Present coverage only when qualifying wheels or tire-and-wheel work is on the estimate, then record exactly which items and exclusions the customer accepted.
Example: $129.00 per set
Windshield repair protection
A glass shop can offer future chip-repair coverage with a duration, vehicle association, fulfillment limits and written exclusions.
Example: $39.00 per windshield
Parts or workmanship extension
Offer an optional extended term for a qualifying installed component or service package while preserving the standard shop warranty separately.
Example: fixed price or percentage of eligible work
How it works
From configuration to continuing coverage
- 01
Define and publish
Enter the customer label, price method, tax treatment, coverage duration, credit behavior and plain-language terms. Publish a version only after operational and legal review.
- 02
Match eligibility
Use deterministic evidence such as tire quantity, inventory category, service package, vehicle or shop. VMOTEK records the evidence that caused the offer to appear.
- 03
Record a decision
Show price and terms beside the repair scope. The customer accepts or declines each optional offer; the decision, time and document remain attached.
- 04
Carry, fulfill and support
Carry accepted offers from estimate or work order to invoice once, activate coverage when fulfilled, and preserve cancellation, claim or credit evidence later.
What you get
Capabilities in this area
Versioned definitions
Published terms remain immutable for older transactions while a new draft can change future offers.
Company and shop scope
Start with a company standard, then use a shop definition only for a legitimate location difference.
Evidence-based eligibility
Offer products from explicit service, part, quantity, vehicle and location evidence instead of advisor memory.
Digital accept or decline
Keep optional choices separate from approval of the underlying repair work and retain both decisions.
Coverage registry
Connect active coverage to customer, vehicle, invoice, covered items, dates and mileage limits.
Credits and reporting
Apply the configured full, proportional, non-refundable or manager-review policy and report offer, acceptance and revenue results.
By role
What changes for each person
Service advisor
See an eligible, priced offer without remembering every product rule, then explain consistent written terms.
Shop owner
Increase appropriate attachment revenue while controlling eligibility, tax, terms, credits and location differences.
Customer
Choose optional value clearly and retain an identifiable coverage record instead of an unexplained invoice line.
FAQs
Frequently asked questions
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