Pricing governance
Fees, discounts and customer terms your team can apply consistently
Define the commercial rules once, allow location-specific policy where needed and preserve who made an exception and why.
VMOTEK gives repair businesses explicit controls for fees, discounts, tax exemptions, customer-facing document wording and accountable overrides. Company defaults establish consistency; authorized shop overrides handle legitimate local differences without turning every estimate into an undocumented manual calculation.
The problem
A price is difficult to defend when nobody can explain how it was produced
Uncontrolled discounts, inconsistent fees and informal tax handling reduce margin and create customer disputes even when the underlying repair was correct.
- The same fee applied differently by advisor or location.
- Discounts granted without a reason, limit or accountable approver.
- Tax-exempt status accepted without evidence or expiry review.
- Customer terms changed after a document was already approved.
How it works
From company policy to explainable transaction
- 01
Define the rule
Set company fees, discount limits, tax evidence and document wording in plain business terms.
- 02
Apply local policy
Use a shop override only where the location genuinely needs a different rule.
- 03
Calculate the document
Apply the effective rule to the estimate, work order or invoice and show the resulting total.
- 04
Record the exception
Require authorized users and reasons when a transaction departs from normal policy.
What you get
Capabilities in this area
Company and shop precedence
Use one company default while allowing an explicit location override that does not duplicate the entire configuration.
Fee rules
Configure fixed or percentage fees, eligibility and caps appropriate to the document and shop policy.
Discount governance
Limit who can discount, how far they can go and what reason must be retained.
Tax-exemption evidence
Record exemption status, jurisdiction, certificate reference and expiry rather than merely clearing tax from a line.
Customer document terms
Publish estimate, work-order and invoice wording for warranty, signature, disclaimer and customer instructions.
Historical integrity
Preserve the applied values and wording on issued documents even after future policy changes.
By role
What changes for each person
Owner or manager
Protect margin and see where authorized exceptions are being made.
Service advisor
Apply the correct local rule without memorizing a spreadsheet of policies.
Finance
Review fees, discounts, exemptions and override evidence with the originating transaction.
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of VMOTEK against your own operation. No pressure, no scripted pitch — bring the questions your team actually has.