Connect
An authorized administrator connects the shop-owned provider account and reviews access.
Integrations
Connected to the services your shop already runs on
We describe integrations accurately: what is supported today, what it does, and what it does not do.
Payments are processed through Stripe, SMS through Twilio, outbound email through a connected Gmail account, accounting through QuickBooks Online, and fleet vehicle data through supported telematics configurations.
Accounting
AvailableQuickBooks Online
Keep invoices, payments and customer records aligned with your accounting system.
Integration details →Payments
AvailableStripe
Take remote card or ACH payments and in-person card payments through supported Stripe Terminal readers.
Integration details →Gmail
Send estimates, invoices and updates from your own connected email account.
Integration details →SMS
AvailableTwilio
Two-way SMS for confirmations, approvals and status updates.
Integration details →Fleet data
BetaTelematics
Bring vehicle mileage and fault signals into fleet maintenance planning.
Integration details →How connections work
Keep the repair workflow in context
An integration should remove duplicate work without hiding ownership. VMOTEK starts from the customer, vehicle, work order, invoice or communication record and retains the result where the shop team can find it.
Configure
Map the location, financial, sender or vehicle settings required by that service.
Validate
Run a representative test and confirm the result in VMOTEK and the connected provider.
Operate
Give a named owner responsibility for expired access, mapping exceptions and failed delivery.
System ownership
Know which system remains responsible for each record
Connecting two services does not make their responsibilities interchangeable. During implementation, document the operating system of record, the connected provider's responsibility and the person who resolves an exception.
WorkflowVMOTEK recordsProvider performs
PaymentsInvoice, amount, job and transaction statusCard processing and settlement through Stripe
AccountingRepair billing and payment activityAccounting ledger and financial reporting in QuickBooks Online
EmailCustomer, job, message purpose and communication historyAuthorized message delivery and relevant replies through Gmail
SMSConsent, recipient, job context and message statusText delivery and replies through Twilio
TelematicsMapped vehicle and maintenance workflowConfigured vehicle readings from the supported data source
Failure handling
An attempted action is not a successful result
Provider authorization can expire, a financial mapping can be incomplete, a customer address can be invalid, or an external service can reject a request. Staff should confirm the status shown by VMOTEK and the provider before assuming that an invoice, message, payment or data update completed. Correct the source record or configuration, retry deliberately and avoid creating a duplicate transaction merely because the first result was delayed.
Availability
Supported does not mean universal
Provider plan, geography, account type, API availability and administrator settings can affect a connection. Review the detail page, test it with the same account and location model planned for production, and verify compliance or data-residency requirements during evaluation. VMOTEK does not describe an integration as a certified partnership unless that relationship has been approved explicitly.
Selection checklist
Questions to answer before depending on an integration
Confirm the provider account and plan, supported geography, data direction, record ownership, permissions, test procedure and failure owner. If a service is not listed here, it is not supported today, ask during onboarding before making it part of your rollout plan.
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