Integration · SMS
AvailableTwilio
Text messages customers actually read, sent from your shop number.
SMS in VMOTEK is sent through Twilio using your shop's own account and number. Confirmations, reminders, approval requests and completion notices go out automatically, and customer replies are attached to the job record.
What it does
Working with Twilio
Automated messages
Triggered by appointment, estimate and work-order events using your templates.
Two-way conversation
Replies land on the customer and job so any advisor can pick up the thread.
Approval links
Send an estimate link by text for faster authorization.
Preference handling
Per-customer channel preference and opt-out are respected.
Operating model
How Twilio fits into daily shop work
The connection supports a specific sms responsibility. VMOTEK remains the operating record for the repair workflow, while Twilio performs the connected service described on this page.
Start from a real record
Begin from the relevant customer, repair, invoice or configuration in VMOTEK instead of creating disconnected sms activity.
Authorize deliberately
An authorized administrator connects Twilio, reviews the requested access and controls which business account is used.
Verify the result
Staff should confirm the visible status and destination before treating the connected action as complete.
Resolve exceptions
If authentication, mapping or delivery fails, correct the configuration or source record and retry through the documented workflow.
Setup
How the connection is set up
- 1Connect your Twilio account and select the sending number for each location.
- 2Complete the messaging registration required in your region.
- 3Approve SMS templates and set send windows.
- 4Test delivery and opt-out handling before enabling automation.
FAQs
Questions about this integration
Before enabling it for the full team
Confirm the production account, shop or company ownership, user permissions, test record, expected result and support owner. Repeat the test for each location with a different configuration. Integration availability does not mean every provider plan, geography or account setting is supported; verify those constraints during onboarding.
Keep reading
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of VMOTEK against your own operation. No pressure, no scripted pitch, bring the questions your team actually has.