AI Shop Assistant for independent repair shops
Keep your shop busy.
Your AI Shop Assistant answers customers, books visits and follows up on estimates while your team handles repairs.
Your AI Shop Assistant
See how your assistant handles customer calls and texts, from estimates and appointments to repair updates and follow-up.
Explore the AI Shop Assistant
Your complete shop platform
Connect each job to its customer, technician, bay, parts and invoice when you run your shop on VMOTEK.
Explore the full platform
Start with the AI Shop Assistant and keep the shop software you already use, or run your entire shop on VMOTEK. It goes beyond taking messages: it helps turn customer requests into booked visits, approved work and paid invoices. We confirm which workflows your current system can support during your walkthrough.
The problem
A busy counter should not mean lost work.
In an owner-led shop, the same people answer the phone, explain repairs and keep the bays moving. Customer follow-up is easy to miss when the next job already needs attention.
- A caller reaches voicemail while the advisor is helping someone at the counter.
- An estimate sits unanswered because no one has time to follow up.
- A cancellation or no-show leaves an opening in the schedule.
- Status calls and payment reminders pull your team away from work in the shop.
How it works
From the first call to the final payment
- 01
Win the job
Answer calls, texts and web chat, including after hours. Respond to service questions, share shop-approved estimate ranges and book visits using real availability.
- 02
Get work approved
Prepare estimates for review, follow up with customers and send appointment reminders. Bring your advisor in when a decision needs their judgment.
- 03
Keep repairs moving
On the full VMOTEK platform, connect work orders, bay availability and parts status. Share progress with customers and flag exceptions for your team.
- 04
Close the loop
Notify customers when vehicles are ready, send invoices and payment links, and follow up on unpaid balances. Keep conversations and actions in the record.
What you get
Capabilities in this area
Customer conversations, 24/7
Handle two-way phone calls, texts and web chat, answer common questions and call back missed callers. Transfer to a team member when requested.
Estimate and appointment follow-up
Follow up on unanswered estimates, send visit reminders and reach out after no-shows so your team can focus on customers who need personal attention.
Start with your current software
Add the AI Shop Assistant to the workflows your system supports. Review compatibility with us before deciding what to connect or change.
Run the whole shop on VMOTEK
Connect scheduling, digital inspections, estimates, work orders, parts, purchasing, invoicing and payments in the full platform.
Your rules, approvals and handoffs
Decide what the assistant can do, when approval is required and when your team should take over. Preserve the conversation context through the handoff.
A record of what happened
Review conversations, outcomes and action history to see what was handled, which opportunities need attention and where your team should step in.
By role
What changes for each person
Owner
Keep customer requests and follow-up moving without making yourself the backup for every call. Start with the assistant and choose the platform scope that fits your shop.
Service advisor
Spend more time explaining repairs and helping customers. Let the assistant handle routine questions, reminders and follow-up, with clear handoffs when you are needed.
Technician
With the full platform, see the customer concern, assigned work and parts status together. Keep progress visible so the front counter can update the customer.
FAQs
Frequently asked questions
Ready to move forward?
Give your independent shop an AI Shop Assistant.
Bring your current workflow to a 30-minute walkthrough. See how VMOTEK can help capture more work, follow up with customers and keep jobs moving while your team stays in control.