Resources
Learn where an AI Shop Assistant can help, how to evaluate it and how customer requests connect to appointments, estimates, work orders, parts, payment and reporting.
AI Shop Assistant
Understand how an AI Shop Assistant can answer two-way calls, texts and web chat, then book appointments, prepare estimates, recover approvals and keep work moving under your rules.
See the AI Shop Assistant in operation →Buyer’s guide
Evaluate whether repair shop AI uses real pricing and availability, records its actions, respects approval limits and produces measurable operational outcomes.
Read the AI evaluation guide →Repair shop library
Use these practical resources to evaluate software, configure workflows and improve shop, multi-location and fleet operations.
Getting started
A step-by-step guide to setting up your company, primary shop, team, first customer and vehicle, service workflow, inventory, vendors and purchase orders.
Read the resource →Product guide
Choose the right dispatch model for each shop and configure readiness, technician actions, bays, crews, alerts and the repair-to-invoice handoff.
Read the resource →Checklist
A weighted, demonstration-based checklist for comparing repair shop software across daily workflow, purchasing, fleet service, multi-shop control, security, migration, implementation and total cost.
Read the resource →Guide
A step-by-step operating guide for moving fleet accounts, vehicles, preventive maintenance, repair work and billing from spreadsheets into VMOTEK.
Read the resource →Guide
A step-by-step guide to setting up one parts catalog, viewing stock across shops, transferring quantities, purchasing shortages and receiving into the correct VMOTEK location.
Read the resource →Guide
How single shops and multi-location repair groups use VMOTEK purchase orders, approvals, consolidated buying, savings analysis, AI-assisted recommendations and receiving.
Read the resource →Template
A copyable light-duty digital vehicle inspection template with result rules, measurements, photo guidance, customer language and rollout controls.
Read the resource →Guide
A step-by-step guide to creating a clear VMOTEK estimate, sending a secure approval link by email or SMS, handling change requests and turning approval into authorized repair work.
Read the resource →Explainer
A practical framework for separating automation, analytics and useful AI and testing repair-software claims for evidence, control, privacy, failure behavior and measurable value.
Read the resource →Repair shop growth
Learn how repair shops can answer price questions online with controlled preliminary estimates and convert qualified customer interest into appointment requests.
Read the resource →Help centre
Task-oriented articles for teams already running VMOTEK.
Start here
The canonical VMOTEK operating guide, from company setup and customer intake through approval, repair, parts, procurement, invoicing, payment, delivery, fleet service and management review.
Choose your operation
Compare eight shop-type starting configurations and the tested journeys from intake and quote through sourcing, repair, invoice and payment.
Detailed setup and validation guides for the operation your team actually runs.
Guided onboarding
Choose a shop-specific starting point, preview every proposed record, create safe drafts, complete local values and publish only tested configuration.
Open the guide →General repair setup
Review the General Repair drafts, connect real inventory and pricing, publish safe service definitions and validate the first repair workflow.
Open the guide →Quick-lube setup
Turn the quick-lube intake, courtesy inspection and oil-service drafts into a tested fast-lane workflow without assuming oil quantity or price.
Open the guide →Brake-shop setup
Review brake concern intake, measurement inspection and front/rear service drafts before using them in customer estimates and work orders.
Open the guide →Body and collision setup
Review collision intake, damage-assessment, teardown and reassembly drafts without presenting a generic workflow as an OEM repair procedure.
Open the guide →Mobile glass setup
Prepare mobile glass intake, preflight verification, windshield replacement and chip-repair drafts with real field capacity and safety controls.
Open the guide →Fleet service setup
Prepare fleet intake, preventive-maintenance inspection and service drafts while reviewing approvals, billing, vehicle usage and shop capacity.
Open the guide →Heavy-duty setup
Prepare heavy-duty mileage/hour intake, inspection and preventive-maintenance drafts with truthful vehicle-class, bay and compliance boundaries.
Open the guide →Tire shop guide
Prepare tire intake, measurements, fitment rules, products, estimates, approvals, appointments, installation work and purchasing in VMOTEK.
Open the guide →Executable journeys with roles, prerequisites, navigation, blocked cases, record effects, communication and completion checks.
End-to-end workflow
Take a scheduled customer from booking and intake through approval, work execution, invoice, payment and delivery.
Open the guide →End-to-end workflow
Create and complete a same-day repair while preserving intake, authorization, inventory, invoice and payment controls.
Open the guide →End-to-end workflow
Handle requested quote changes without letting a superseded estimate authorize repair work.
Open the guide →End-to-end workflow
Preserve proposal history, prevent stale authorization and reissue work safely when the customer returns.
Open the guide →End-to-end workflow
Protect approved parts at the performing shop and convert the commitment correctly when repair begins.
Open the guide →End-to-end workflow
Turn an approved shortage into a vendor PO, collect configured deposit, receive stock and continue the appointment.
Open the guide →End-to-end workflow
Move approved stock from another location under source-shop Quick or Controlled policy and preserve cost evidence.
Open the guide →End-to-end workflow
Keep ordered, received, ready and outstanding quantities visible without falsely fulfilling a repair.
Open the guide →End-to-end workflow
Record technician evidence, request a new customer decision and prevent unauthorized additions from execution.
Open the guide →End-to-end workflow
Preserve a declined recommendation and create one dated follow-up instead of rebuilding it later.
Open the guide →End-to-end workflow
End or replace a visit safely, release reservations and prevent duplicate check-in or terminal actions.
Open the guide →End-to-end workflow
Convert one due reminder into approved work, complete service and advance the next date, mileage or engine-hour cycle.
Open the guide →Company, shops, people, imports, integrations and launch evidence.
Getting started
A day-by-day VMOTEK setup and validation plan covering company identity, shops, team access, work-order workflow, customers, inventory, purchasing and go-live.
Open the guide →Data setup
A step-by-step VMOTEK data-import procedure covering backups, templates, field mapping, duplicates, location-owned stock, pilot imports, reconciliation and rollback evidence.
Open the guide →Integrations
A provider-by-provider VMOTEK connection and validation guide covering prerequisites, navigation, test versus production mode, permissions, callbacks, controlled testing and troubleshooting.
Open the guide →Administration
A step-by-step least-privilege guide for configuring VMOTEK employee roles, shop access, sensitive authority, technician eligibility, testing, transfers and offboarding.
Open the guide →Data import guide
Prepare, map, upload and verify customer records without mixing customers into the vendor directory.
Open the guide →Data import guide
Create purchasing suppliers in bulk while keeping vendor identities out of the customer directory.
Open the guide →Data import guide
Import a vehicle with only its VIN, optionally link its customer, and verify decoded year, make and model.
Open the guide →Data import guide
Import one company-wide parts catalog, then add opening quantities only to the shops that physically hold stock.
Open the guide →Implementation and operations
Read VMOTEK's live configuration evidence, resolve required setup, find cross-shop exceptions, dismiss irrelevant optional work and recheck operational readiness.
Open the guide →Appointments, inspections, pricing, service packages, approvals and campaigns.
Workflow setup
How to configure VMOTEK intake and diagnostic templates, service menus, customer-facing recommendations and estimate delivery without slowing technicians or confusing customers.
Open the guide →Service packages
Create repeatable oil-change and maintenance packages, match them to vehicles, price included quantities and overages, preview margin and stock, and apply a versioned package to a work order.
Open the guide →Pricing and profitability
Learn why parts pricing rules matter, how VMOTEK calculates selling prices, and how to create company defaults and intentional shop overrides.
Open the guide →Pricing and profitability
Understand labor-rate economics, configure company and shop rates, and preserve the difference between billed, assigned and actual technician time.
Open the guide →Tax and compliance
Record exemption evidence, choose company or shop scope, handle expiry and retain immutable transaction snapshots.
Open the guide →Pricing and documents
Set up common charges, decide which discounts need a manager, and control the notes and warranty terms customers see on estimates, work orders and invoices.
Open the guide →Growth and reporting guide
A practical guide to recording how customers find a shop, carrying campaign attribution through the repair lifecycle and comparing results by source, campaign and location.
Open the guide →Shared customers, fleet maintenance, portal access, telematics and billing.
Fleet portal
A complete VMOTEK fleet-customer setup guide covering contacts, assets, PM rules, regular or consolidated billing, invitations, multi-company identity, validation and revocation.
Open the guide →Multi-shop operations guide
Use one company-wide customer and vehicle history while controlling the shops, terms, permissions and transactions that apply to each visit.
Open the guide →Fleet maintenance
Set up date, mileage, engine-hour and combined maintenance rules, establish trustworthy starting readings and verify the resulting due schedule.
Open the guide →Fleet maintenance
Review due fleet work, create a guarded draft, schedule and complete the maintenance work order, then verify history and the next service cycle.
Open the guide →Fleet maintenance
Connect a supported Geotab configuration, link devices to vehicles and verify that odometer and engine-hour readings affect preventive-maintenance decisions safely.
Open the guide →Fleet maintenance
Define fleet contacts and authorization requirements, preserve estimate decisions and choose regular or consolidated billing without confusing access with payment terms.
Open the guide →Returns, credits, refunds, payment reconciliation and account protection.
Account security
Enroll an authenticator, store one-time recovery codes, complete sign-in challenges, review security events and administer company MFA requirements.
Open the guide →Returns and financial corrections
Return a part from its original invoice, restore usable stock, issue accountable customer credit, and track a vendor RMA through shipment and credit.
Open the guide →Payments and fleet billing
A step-by-step guide to offering Stripe card and US bank-account payment links, understanding ACH status, reconciling settlement and handling bank returns without losing the invoice trail.
Open the guide →Safe diagnostics, role-based walkthroughs and customer-visible release history.
Troubleshooting
A safe first-response guide for sign-in loops, stale browser data, blank pages, failed API requests and intermittent connectivity without risking shop records.
Open the guide →Support checklist
The exact evidence owners and staff should collect so VMOTEK Support can reproduce and resolve an operational problem without exposing sensitive data.
Open the guide →Training library
Short, role-based walkthroughs for onboarding, appointment setup, returns, inspection findings, payments and multi-shop workflows.
Open the guide →Release notes
A dated summary of customer-visible workflow, control, reporting and Help Center improvements in the current VMOTEK release line.
Open the guide →Existing customer? Contact support.
Ready to move forward?
Use the guides to identify your highest-value workflow, then bring your current software and hardest requirements to a personalized demonstration.