Inspection evidence
Digital inspections that turn findings into authorized work
Decode the VIN, confirm the vehicle and capture what the customer reported, what the technician found and what was approved without losing evidence between intake, estimate and work order.
At intake, staff can enter or scan a valid 17-character VIN and use the decoded year, make, model and vehicle type to confirm the correct vehicle record. VMOTEK then separates the customer's original concern from technician-discovered findings. A published inspection template guides the check, while notes, photos, measurements, severity and recommendations remain connected to that vehicle. Advisors can price a finding, obtain a recorded decision and move only authorized work into execution.
The problem
A checklist is useful only when the finding reaches the next decision
Paper checks and disconnected photos may document a vehicle, but they do not reliably tell an advisor what requires pricing or prove what the customer approved.
- Customer complaints rewritten until their original meaning is lost.
- Inspection photos stored outside the vehicle and repair record.
- Technician findings that never become an advisor recommendation.
- Changed templates that make an older inspection difficult to explain.
How it works
From concern to traceable repair decision
- 01
Identify the vehicle
Enter or scan the VIN, review the decoded year, make, model and vehicle type, and confirm the correct customer and vehicle record before inspection.
- 02
Publish the inspection
Create the checklist, assign its intended use and publish a version for consistent shop execution.
- 03
Capture evidence
Record the customer's stated concern separately from technician notes, photos, measurements and severity.
- 04
Recommend and price
Turn a finding into an estimate recommendation with labor, parts and service-package context.
- 05
Preserve the decision
Move authorized work forward while retaining declined or deferred findings on the vehicle history.
What you get
Capabilities in this area
Automatic VIN decoding
Use a valid 17-character VIN to populate available year, make, model and vehicle type, then verify the decoded result before starting the inspection.
Versioned templates
Publish controlled checklist versions so completed inspections retain the exact structure used at that time.
Concern provenance
Distinguish customer-reported concerns from technician-discovered issues and internal observations.
Photos, notes and measurements
Keep visual and written evidence on the inspection record instead of a personal phone or separate folder.
Severity and recommendation
Classify findings consistently and identify which ones require immediate work, monitoring or no action.
Estimate conversion
Create priced recommendations without retyping the vehicle, concern or supporting evidence.
Vehicle history
Retain completed, approved, declined and deferred findings for the next advisor and future visit.
By role
What changes for each person
Technician
Follow a repeatable inspection and attach evidence directly to the finding.
Service advisor
Explain recommended work from evidence and see which decision is still waiting.
Customer or fleet approver
Review a clearer recommendation with the vehicle evidence behind it.
FAQs
Frequently asked questions
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