Integration · Email
AvailableGmail
Customer email that comes from your shop's address and stays on the record.
VMOTEK sends customer email through a connected Gmail account and imports replies from known customer addresses into the communications history. Google Workspace data is used only for these visible email features and is not used to train or improve generalized AI or machine-learning models. VMOTEK's use of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
What it does
Working with Gmail
Send from your address
Messages come from the shop's own Gmail account rather than a generic sender.
Template-driven
Shop-owned templates keep tone and content consistent across advisors.
Logged on the job
Sent messages appear in the communication history for the customer and work order.
Document delivery
Estimates, inspection reports and invoices are delivered as secure links.
Operating model
How Gmail fits into daily shop work
The connection supports a specific email responsibility. VMOTEK remains the operating record for the repair workflow, while Gmail performs the connected service described on this page.
Start from a real record
Begin from the relevant customer, repair, invoice or configuration in VMOTEK instead of creating disconnected email activity.
Authorize deliberately
An authorized administrator connects Gmail, reviews the requested access and controls which business account is used.
Verify the result
Staff should confirm the visible status and destination before treating the connected action as complete.
Resolve exceptions
If authentication, mapping or delivery fails, correct the configuration or source record and retry through the documented workflow.
Setup
How the connection is set up
- 1Review VMOTEK's Google Workspace data disclosure, then connect the shop's Gmail account and grant the requested send and read permissions.
- 2Set the display name and reply-to address customers will see.
- 3Review and approve the message templates for your shop.
- 4Send a test estimate and invoice before going live.
FAQs
Questions about this integration
Before enabling it for the full team
Confirm the production account, shop or company ownership, user permissions, test record, expected result and support owner. Repeat the test for each location with a different configuration. Integration availability does not mean every provider plan, geography or account setting is supported; verify those constraints during onboarding.
Keep reading
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