Customer acquisition
Auto repair estimates that lead customers to your service desk
Estimate Advisor gives repair shops a website estimate tool that answers pricing questions with approved services and turns qualified interest into appointment requests.
VMOTEK Estimate Advisor is online auto repair estimate software built around shop control. The shop publishes the repairs it can price, the questions required for each one, its service packages, taxes, fees and safety rules. Customers receive a clearly labeled preliminary estimate or a recommendation for inspection, then can request an appointment without starting over with the service desk.
The problem
Customers want a price before they are ready to call
A generic contact form loses intent, while an instant price with no shop controls creates risk. The useful middle ground is a structured conversation tied to real shop policy.
- Unanswered after-hours repair questions become leads for another shop.
- Generic calculators ignore vehicle details, local tax and shop fees.
- Unrestricted AI can over-promise a diagnosis or price.
- Anonymous traffic gives advisors too little context for a useful follow-up.
How it works
From customer concern to service-desk follow-up
- 01
Describe the concern
The customer types the symptom or repair need and may add basic vehicle details without creating an account.
- 02
Match an approved policy
VMOTEK checks safety signals and maps the request only to repair categories the shop has activated.
- 03
Calculate or route
Published service packages can produce a preliminary total with applicable tax and automatic fees; uncertain work routes to inspection or advisor review.
- 04
Capture the next step
After seeing the outcome, the customer can consent to a callback or appointment request and the full context enters the staff queue.
What you get
Capabilities in this area
Online repair estimate software
Choose exact package pricing, a bounded range, inspection required or human review for each repair category.
Tax and fee calculation
Use the selected shop's configured tax and eligible automatic commercial fee rules.
Safety escalation
Brake loss, smoke, overheating and steering-loss language bypasses pricing and shows the shop's emergency guidance.
Anonymous-first intake
Customer and vehicle information remains an unverified hint until staff confirms and connects it to VMOTEK records.
Advisor review queue
See the conversation, matched policy, estimate result, safety flags, attribution and requested next action.
Shareable shop link
Use the repair app domain in ads, social profiles, QR codes or an existing shop website.
By role
What changes for each person
Customer
Get a useful answer without waiting on hold or surrendering contact information before seeing the result.
Service advisor
Start follow-up with the concern, vehicle clues and pricing path already organized.
Shop owner
Test demand with measurable estimate sessions and qualified follow-up requests before investing in voice AI.
FAQs
Frequently asked questions
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of VMOTEK against your own operation. No pressure, no scripted pitch — bring the questions your team actually has.